Terms & Conditions

Lodge is a marketplace that connects you with independent hosts of homestays and guesthouses. We are not the owner, operator, manager, or insurer of any property listed, unless we say otherwise. Hosts run their own listings, and they are responsible for the accuracy of what they publish and for providing the stay you book.

You must be at least 18 and able to enter a binding contract to use the platform. When you register or book, you agree that the information you give us is accurate and complete, and you are responsible for keeping your account details secure.

When a booking is confirmed, a contract forms between you and the host. Lodge facilitates the booking and handles the payment as an intermediary; the stay itself is between you and the host. You agree to follow the rules and policies set for the listing you book.

You pay all booking charges at checkout. Those charges can include the accommodation price, the Lodge service fee, and any applicable taxes or government charges. We may hold funds before releasing payment to a host, in line with our payment process. For how this works in detail, see our Lodge Payments Terms.

As a guest, you agree to:

• Respect the property and follow the host’s house rules.
• Avoid causing damage, and provide truthful identification when a host or Lodge asks for it.
• Comply with local laws, and treat hosts, their staff, and neighbours with respect.

You are financially responsible for damage caused by you or anyone you bring to the property.

As a host, you agree to:

• Provide accommodation that substantially matches your listing.
• Honour confirmed reservations, and keep your pricing and availability accurate.
• Keep your property safe, and comply with the laws and licensing that apply where it is located.

Your cancellation and refund rights are set out in our Cancellation Policy and Refund Policy. Those pages explain the notice windows for each stay length and how the service fee is treated.

When you use Lodge, you must not:

• Commit fraud or submit false reviews.
• Go around Lodge to avoid platform fees on a booking that started here.
• Harass other users, break the law, or try to gain unauthorised access to our systems.

Community Pass benefits apply only during an eligible, active booking. We may change, pause, or end Community Pass benefits at any time.

We may suspend or close an account that breaks these Terms, puts other users at risk, or shows signs of fraud.

Hosts are independent, and they provide their own listings. We may verify some information, but we do not guarantee the quality of a property, its internet speed, the availability of any amenity, or that a stay suits a particular purpose. Check that a property meets your needs before you book.

To the fullest extent the law allows, Lodge is not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the platform. For any booking, our total liability will not exceed the service fees you paid Lodge for that booking.

These Terms are governed by the laws of Indonesia, except where consumer-protection law that applies to you requires otherwise.

We may update these Terms from time to time. If you keep using Lodge after we update them, you accept the updated Terms.