Refund Policy

When you cancel, we take the refund percentage from your cancellation tier and apply it to the full amount you paid. That amount covers the accommodation price and the 10% Lodge service fee together. A full refund returns everything you paid; a 50% refund returns half of it.

The Cancellation Policy sets the percentage you qualify for, based on your stay length and how far ahead of check-in you cancel.

• Say you paid 220 at checkout: 200 for the stay and 20 in service fee. A full refund returns the whole 220.
• On the same booking, a 50% refund returns 110, which is half the stay price and half the service fee.

We do not hold the service fee back when we refund you. We refund it in the same proportion as the rest of your payment. A full refund returns the whole service fee; a 50% refund returns half of it. There is no separate non-refundable fee.

We send refunds to the card or payment method you paid with, through our payment processor, Stripe. We cannot redirect a refund to a different card or account.

We refund you in the currency you paid in at checkout, and we base the amount on what you were charged, so it matches your original payment. If you view that figure in another currency, the number can look a little different as exchange rates move, but the refund to your payment method matches your checkout amount.

We start your refund as soon as your cancellation goes through. Stripe processes it, then your bank or card issuer posts it to your account, which takes a few business days in most cases. Your bank sets the final timing, not Lodge.

If part of your booking was already refunded, we deduct that amount and cap any new refund at what remains. You are never refunded more than you paid.

If a host cancels your booking, or you arrive to a serious problem with the property, you are entitled to a full refund, including the service fee. Contact our team at info@lodge.vacations with your booking reference and we will put it right.

If you do not recognise a charge, or you think a refund is wrong, email us before you raise a dispute with your bank. We can resolve most issues faster that way, and a chargeback can hold up your refund while the dispute stays open.