Cancellation Policy

Lodge uses one set of cancellation rules for every property, so you know where you stand. Your refund depends on two things: how long your booked stay is, and how far ahead of check-in you cancel. We ask for more notice on longer stays.

These rules apply to the full amount you paid, including the 10% Lodge service fee. For how and when the money reaches you, see our Refund Policy.

Your stay length sets which tier you fall under. We count the nights between your check-in and check-out dates and apply the matching row below.

You can see the tier that applies to a property, and the refund you would get right now, on the booking page before you pay and on your booking afterwards.

We measure the notice against your check-in date. When you cancel through Lodge, we record the moment you confirm, and we base your refund on that time. Cancel as soon as your plans change: if you cross into a later window, you qualify for a smaller refund.

You can cancel an upcoming booking yourself from the link in your booking confirmation email, or from your bookings page if you have a Lodge account. Once you confirm, we cancel the booking and start any refund you are owed.

The online option stays open until check-in. After check-in, or once a stay is marked complete or as a no-show, that option closes. Email our team at info@lodge.vacations with your booking reference and we will help.

If a host cancels your confirmed booking, you receive a full refund, including the service fee, and we email you to confirm. A host cancellation is not your fault, so the standard tiers do not apply to it.

Serious, unexpected events can fall outside the standard tiers. If something like that affects your stay, contact our team with your booking reference and any supporting detail. We review these case by case and can issue a refund beyond the standard tier where it is warranted.