Refund Policy — Indonesia

When you cancel, we take the refund percentage from your cancellation tier and apply it to the accommodation price you paid. A full refund returns the whole accommodation price; a 50% refund returns half of it.

The 10% Lodge service fee follows a different rule from the accommodation price — see The 10% service fee below.

The Cancellation Policy sets the percentage you qualify for, based on your stay length and how far ahead of check-in you cancel.

• Say you paid 220 at checkout: 200 for the stay and 20 in service fee. A full refund returns the whole 220 — the stay price and the service fee together.
• On the same booking, a 50% refund returns 100, which is half the stay price. The 20 service fee is not refunded on a partial refund.

The 10% service fee is generally non-refundable. We refund it in full only when you receive a full refund of your accommodation price under the applicable cancellation tier, when required by applicable law, or when we determine in our discretion that a refund is warranted — for example a host cancellation or a material problem with the property. On a partial refund, such as the 50% tier, the service fee itself is not refunded.

We send refunds to the card or payment method you paid with, through our payment processor, Stripe. We cannot redirect a refund to a different card or account.

We refund you in the currency you paid in at checkout, and we base the amount on what you were charged, so it matches your original payment. If you view that figure in another currency, the number can look a little different as exchange rates move, but the refund to your payment method matches your checkout amount.

We start your refund as soon as your cancellation goes through. Approved refunds are typically processed within 5–15 business days. Stripe processes the refund, then your bank or card issuer posts it to your account; actual timing depends on your payment provider, card issuer, or banking institution, not Lodge.

If part of your booking was already refunded, we deduct that amount and cap any new refund at what remains. You are never refunded more than you paid.

If a host cancels your booking, or you arrive to a serious problem with the property, you are entitled to a full refund, including the service fee. Contact our team at info@lodge.vacations with your booking reference and we will put it right.

Where possible, we will also help you find a comparable alternative place to stay if your host cancels.

If you do not arrive for your reservation and do not cancel before check-in, you are considered a no-show. A no-show does not entitle you to a refund, except as provided by the applicable cancellation policy.

Submitting false evidence or a fraudulent refund request may result in your account being suspended or terminated.

If you do not recognise a charge, or you think a refund is wrong, email us before you raise a dispute with your bank. We can resolve most issues faster that way, and a chargeback can hold up your refund while the dispute stays open.