Last updated: 8 June 2026
How this policy applies to a stay in Indonesia. Lodge's rules are the same in every market we list in — this page is the standard policy, written for a booking in Indonesia. Where consumer-protection law in Indonesia gives you stronger rights than the terms below, those rights apply in addition.
Lodge uses one set of cancellation rules for every property, so you know where you stand. Your refund depends on two things: how long your booked stay is, and how far ahead of check-in you cancel. We ask for more notice on longer stays.
These rules set the refund you get on the accommodation price you paid. The 10% Lodge service fee follows a separate rule: it is refunded in full only when you qualify for a full refund of your accommodation price, and it is not refunded on a partial refund. For the detail, and for how and when the money reaches you, see our Refund Policy.
Your stay length sets which tier you fall under. We count the nights between your check-in and check-out dates and apply the matching row below.
| Booked stay | Full refund | 50% refund | No refund |
|---|---|---|---|
| Short stay (1–7 nights) | Cancel 24 hours or more before check-in | Not offered | Cancel within 24 hours of check-in |
| Medium stay (8–29 nights) | Cancel 7 days or more before check-in | Cancel 3 to 6 days before check-in | Cancel within 72 hours of check-in |
| Long stay (30+ nights) | Cancel 14 days or more before check-in | Cancel 7 to 13 days before check-in | Cancel within 7 days of check-in |
You can see the tier that applies to a property, and the refund you would get right now, on the booking page before you pay and on your booking afterwards.
We measure the notice against your check-in date. When you cancel through Lodge, we record the moment you confirm, and we base your refund on that time. Cancel as soon as your plans change: if you cross into a later window, you qualify for a smaller refund.
You can cancel an upcoming booking yourself from the link in your booking confirmation email, or from your bookings page if you have a Lodge account. Once you confirm, we cancel the booking and start any refund you are owed.
The online option stays open until check-in. After check-in, or once a stay is marked complete or as a no-show, that option closes. Email our team at info@lodge.vacations with your booking reference and we will help.
If a host cancels your confirmed booking, you receive a full refund, including the service fee, and we email you to confirm. A host cancellation is not your fault, so the standard tiers do not apply to it.
Serious, unexpected events can fall outside the standard tiers. If something like that affects your stay, contact our team with your booking reference and any supporting detail. We review these case by case and can issue a refund beyond the standard tier where it is warranted.
If anything here is unclear, reach our team at info@lodge.vacations.