Privacy Policy

At Lodge, we value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, store, and protect the personal data of our users—whether they are guests, hosts, or visitors on our platform. By using Lodge, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information in order to provide and improve our services. This includes the following:

A. Personal Information

  • Guests: Name, email address, phone number, payment information, booking history, and reviews.
  • Hosts: Name, email address, phone number, payment information, property details (address, amenities, photos), availability, and reviews.
  • Visitors: Information collected through cookies or similar technologies when browsing our website (e.g., IP address, browser type, browsing behavior).

B. User-Generated Content

  • Reviews, ratings, and messages exchanged between guests and hosts.
  • Photos and videos uploaded by users to their profiles or listings.

C. Payment Information

We use third-party payment processors to process payments, so we do not store full credit card details. However, we may store payment-related information, such as transaction history or billing address.

D. Device and Usage Data

Information about how you interact with our platform, including your IP address, device type, operating system, and browsing activity (e.g., page views, links clicked).

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing our services: To process bookings, facilitate communication between guests and hosts, and manage payments.
  • Improving our platform: To analyze usage patterns, identify trends, and improve user experience.
  • Customer support: To respond to inquiries, resolve issues, and provide assistance.
  • Marketing and promotions: To send promotional materials, offers, or updates, if you have opted-in to receive them.
  • Legal compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

  • With service providers: We may share data with third-party service providers who help us operate our platform, process payments, provide customer support, or send marketing communications.
  • With other users: If you are a guest, we share your booking details with the host of your reservation (e.g., name, booking dates). If you are a host, your listing details (e.g., property address, availability) will be shared with guests.
  • For legal purposes: We may disclose your information if required by law, in response to subpoenas, or to protect our legal rights.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. This includes using industry-standard encryption technologies to protect sensitive information during transmission (e.g., credit card details) and employing secure server infrastructure.

However, no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your data, and you use our platform at your own risk.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR for EU residents), you may have the following rights regarding your personal data:

  • Access: You can request a copy of your personal data that we hold.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to certain legal and contractual exceptions.
  • Data Portability: You can request your data in a structured, commonly used, and machine-readable format for transfer to another service provider.
  • Objection: You may object to certain types of data processing, including marketing and profiling.
  • Withdrawal of Consent: If we process your data based on consent, you can withdraw that consent at any time.

To exercise your rights, please contact us using the contact information provided below. We may require verification of your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience on our platform, analyze website usage, and personalize content. Cookies are small text files that are placed on your device to collect standard internet log information and visitor behavior information.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some features on our platform.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your personal information will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes, we will notify you by updating the "Effective Date" at the top of the policy and, where appropriate, provide additional notice (such as via email).