Cancellation Policy

Overview

At Lodge, we strive to create a trustworthy, reliable environment for both hosts and guests. Our cancellation policy is structured to promote fairness and transparency for all users of our platform. This policy outlines the terms under which reservations may be cancelled and refunds may be issued.

1. Cancellation Policy Options

Hosts are required to select one of three cancellation policy tiers for each listing: Flexible, Moderate, or Strict. These policies determine the refund a guest may be eligible to receive upon cancellation. All cancellations must be processed through the Lodge platform to be valid.

Guests may also qualify for additional relief under the Lodge Guest Refund Policy, which addresses specific situations such as property misrepresentation or safety concerns.

1.1 Flexible

1.2 Moderate

1.3 Strict

2. Long-Term Reservation Policy (28 Nights or More)

• For stays of 28 nights or longer, guests may cancel for a full refund if cancellation occurs at least 7 days prior to check-in.
• If cancelled fewer than 7 days before check-in:
  • The first 7 nights are non-refundable.
• After check-in:
  • Guests are responsible for the cost of the next 7 nights following the cancellation date, or the remainder of the reservation—whichever is shorter.

3. Extenuating Circumstances

Guests and hosts may cancel without penalty in the event of verified extenuating circumstances, which may include:

• Natural disasters (e.g., hurricanes, wildfires, floods)
• Government-imposed travel bans or restrictions
• Serious illness, injury, or death
• Emergency obligations (e.g., military deployment)

Supporting documentation may be required. Lodge reserves sole discretion in determining eligibility.

4. Host-Initiated Cancellations

If a host cancels a reservation:

• Guests receive a full refund.
• Hosts may face consequences, including:
  • A public review noting the cancellation
  • Suspension of listing privileges
  • Cancellation penalties as defined in the Lodge Host Terms

5. No-Show Policy

If a guest fails to check in and does not contact the host within 24 hours of the scheduled check-in time, the reservation may be canceled without refund.

6. Refund Timelines

Refunds are processed automatically after a valid cancellation. Funds will be returned to the guest's original payment method within 5–10 business days, depending on the financial institution.

7. Guest Refund Policy (Summary)

Guests may request a full or partial refund within 24 hours of check-in if:

• The host fails to provide access to the property.
• The listing is significantly inaccurate (e.g., incorrect number of rooms or missing amenities).
• The property is unsafe, unsanitary, or not as described.

Claims must be submitted via the Lodge platform with supporting evidence.

8. Policy Oversight and Discretion

Lodge may override cancellation policies in its sole discretion in cases involving abuse, fraud, safety, or legal issues. We aim to balance the interests of all parties while preserving trust within our community.

9. Contact Information

For questions about our cancellation policy or to request assistance with a cancellation: