Accessibility Statement

Our Commitment to Accessibility

Lodge Vacations is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our website and services are accessible to all users.

1. Web Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We've chosen Level AA as the target for our website.

2. Accessibility Features

2.1 Keyboard Navigation

Our website can be navigated using only a keyboard. All interactive elements are accessible via keyboard navigation, including:

• Tab navigation through all interactive elements
• Enter and Space keys to activate buttons and links
• Arrow keys for dropdown menus and sliders
• Escape key to close modals and popups

2.2 Screen Reader Compatibility

Our website is designed to work with screen readers and other assistive technologies:

• Proper heading structure (H1, H2, H3, etc.)
• Alternative text for images and graphics
• Descriptive link text
• ARIA labels and landmarks
• Form labels and error messages

2.3 Visual Accessibility

We've implemented several features to improve visual accessibility:

• High contrast color schemes
• Resizable text (up to 200% without loss of functionality)
• Clear typography with good readability
• Consistent visual hierarchy
• Focus indicators for keyboard navigation

2.4 Audio and Video Content

Where applicable, we provide:

• Closed captions for video content
• Transcripts for audio content
• Audio descriptions for video content (where needed)

3. Property Accessibility

3.1 Accessibility Filters

When searching for properties, you can filter by accessibility features:

• Wheelchair accessible entrances
• Accessible bathrooms with grab bars
• Step-free access
• Wide doorways and hallways
• Accessible parking
• Elevator access
• Ground floor units

3.2 Detailed Accessibility Information

Each property listing includes detailed accessibility information provided by hosts, including:

• Step-by-step accessibility descriptions
• Photos of accessible features
• Measurements of doorways and hallways
• Information about nearby accessible amenities

4. Mobile Accessibility

Our mobile application and responsive website are designed with accessibility in mind:

• Touch targets are at least 44x44 pixels
• Gesture alternatives for complex interactions
• Voice control compatibility
• Screen reader support on mobile devices
• Zoom functionality without horizontal scrolling

5. Customer Support Accessibility

5.1 Communication Preferences

We offer multiple ways to contact our support team:

• Email support with detailed responses
• Phone support with extended hours
• Live chat with text-based communication
• Video calls with sign language interpreters (by request)

5.2 Accessibility Training

Our customer support team receives regular training on accessibility best practices and how to assist customers with disabilities effectively.

6. Known Limitations

While we strive for comprehensive accessibility, we acknowledge that some areas may have limitations:

• Some third-party content may not be fully accessible
• Interactive maps may have limited accessibility features
• Some older property photos may lack detailed descriptions
• Real-time chat features may require additional accessibility tools

We are actively working to address these limitations and improve accessibility across all features.

7. Testing and Evaluation

We regularly test our website and applications for accessibility:

• Automated accessibility testing tools
• Manual testing with screen readers
• Keyboard-only navigation testing
• User testing with people who have disabilities
• Regular audits by accessibility experts

8. Feedback and Continuous Improvement

We welcome feedback on the accessibility of our website and services. Your input helps us identify areas for improvement and prioritize accessibility enhancements.

If you encounter accessibility barriers or have suggestions for improvement, please contact us using the information below.

9. Contact Information

For accessibility-related questions, feedback, or to request accommodations:

10. Legal Compliance

Lodge Vacations is committed to complying with applicable accessibility laws and regulations, including the Americans with Disabilities Act (ADA) and similar international accessibility standards.